navigation
miete ("thought") + lause ("phrase")
count: 14
filter: author = Dale Carnegie clear
Part One: Fundamental Techniques in Handling People
1. Don't criticize, condemn, or complain
2. Give honest and sincere appreciation
3. Arouse in the other person an eager want
page: 47
tags:
appreciation
stoicism
Part Two: Six Ways to Make People Like You
1. Become genuinely interested in other people.
2. Smile.
3. Remember that a person's name is to that person the sweetest and most important sound in any language.
4. Be a good listener. Encourage others to talk about themselves.
5. Talk in terms of the other person's interests.
6. Make the other person feel important -- and do it sincerely.
page: 105
tags:
listening
appreciation
Part Three: How to Win People to Your Way of Thinking
1. The only way to get the best of an argument is to avoid it.
2. Show respect for the other person's opinions. Never say, "You're wrong."
3. If you are wrong, admit it quickly and emphatically.
4. Begin in a friendly way.
5. Get the other person saying "yes, yes" immediately.
6. Let the other person do a great deal of the talking.
7. Let the other person feel that the idea is his or hers.
8. Try honestly to see things from the other person's point of view.
9. Be sympathetic with the other person's ideas and desires.
10. Appeal to the nobler motives.
11. Dramatize your ideas.
12. Throw down a challenge.
page: 189
tags:
arguing
persuasion
Part Four: Be a leader: How to change people without giving offense or arousing resentment.
1. Begin with praise and honest appreciation.
2. Call attention to people's mistakes indirectly.
3. Talk about your own mistakes before criticizing the other person.
4. Ask questions instead of giving direct orders.
5. Let the other person save face.
6. Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise."
7. Give the other person a fine reputation to live up to.
8. Use encouragement. Make the fault seem easy to correct.
9. Make the other person happy about doing the thing you suggest.
page: 236
tags:
leadership
praise
criticism
(p) The word 'but' following praise and leading into criticism infers a failure and diminishes the praise. Change 'but' to 'and' to make the criticism more indirect and not diminish the praise.
page: 200
tags:
criticism
praise
...susceptible to improvement.
page: 203
tags:
improvement
You've lived a unique life, how can you possibly expect others to have your viewpoint, your judgment, or your initiative?
page: 203
tags:
judgment
viewpoint
"I have no right to say or do anything that diminishes a man in his own eyes. What matters is not what I think of him, but what he thinks of himself. Hurting a man in his dignity is a crime."
page: 214
tags:
criticism
"Praise is like sunlight to the warm human spirit; we cannot flower and grow without it. And yet, while most of us are only too ready to apply to others the cold wind of criticism, we are somehow reluctant to give our fellow the warm sunshine of praise."
page: 215
tags:
praise
...when criticism is minimized and praise emphasized, the good things people do will be reinforced and the poorer things will atrophy for lack of attention.
page: 217
tags:
praise
criticism
Everybody likes to be praised, but when praise is specific, it comes across as sincere--not something the other person may be saying just to make one feel good.
page: 219
tags:
praise
Abilities wither under criticism; they blossom under encouragement.
page: 220
tags:
criticism
encouragement
"The average person can be led readily if you have his or her respect and if you show that you respect that person for some kind of ability."
page: 222
tags:
leadership
Let the other person know that you have faith in his ability to do a thing, that they have an undeveloped flair for it, and they will practice until the dawn comes in the window in order to excel.
page: 227
tags:
perspective