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How to Win Friends and Influence People (Dale Carnegie)


Part Three: How to Win People to Your Way of Thinking 1. The only way to get the best of an argument is to avoid it. 2. ‎Show respect for the other person's opinions. Never say, "You're wrong." 3. ‎If you are wrong, admit it quickly and emphatically. 4. ‎Begin in a friendly way. 5. Get the other person saying "yes, yes" immediately. 6. Let the other person do a great deal of the talking. 7. Let the other person feel that the idea is his or hers. 8. Try honestly to see things from the other person's point of view. 9. Be sympathetic with the other person's ideas and desires. 10. Appeal to the nobler motives. 11. Dramatize your ideas. 12. Throw down a challenge.
page: 189
tags: arguing persuasion



To Sell Is Human (Daniel Pink)


[Selling isn't always about sales. At its core, it is] persuading, convincing, and influencing others to give up something in exchange for what we've got.
tags: selling persuasion influence