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miete ("thought") + lause ("phrase")
count: 2
filter: tag = perspective clear
Don't deny that the customer/patient/student has a problem. If they think they have a problem, they have a problem. It might be that your job is to help them see (over time) that the thing that's bothering them isn't actually a problem, but denying the problem doesn't de-escalate it.
tags:
problem-solving
perspective
Let the other person know that you have faith in his ability to do a thing, that they have an undeveloped flair for it, and they will practice until the dawn comes in the window in order to excel.
page: 227
tags:
perspective