navigation
miete ("thought") + lause ("phrase")
count: 3
filter: tag = problem-solving clear
Don't deny that the customer/patient/student has a problem. If they think they have a problem, they have a problem. It might be that your job is to help them see (over time) that the thing that's bothering them isn't actually a problem, but denying the problem doesn't de-escalate it.
tags:
problem-solving
perspective
If you can write a linchpin's duties into a manual, you wouldn't need them. But the minute you write them down, they wouldn't be accurate anyway. That's the key. Linchpins solve problems that people haven't predicted, sees things people haven't seen, and connect people who need to be connected.
page: 59
tags:
art
connection
problem-solving
Problem sentence affinity grouping is very interesting. The sheer volume of ideas is astounding when you give people the freedom to air grievances without having to, in the same thought stream, think of root causes or solutions or how to implement those solutions.
page: 20180123020900
tags:
problem-solving